The System That Could Not Be Wrong: A Catastrophic Design Flaw at the Centre of the Post Office's Operating Model
Subpostmasters were not prosecuted despite the operating model. They were prosecuted because of it.
Latest
The Pattern Doesn't Lie: Why Operating Model Failure Looks the Same in Every Sector
Over 25 years of designing operating models across banking, nuclear new build, healthcare, and professional services, I have identified five failure modes that appear with such consistency across sectors that I now treat them as a diagnostic checklist. The sector changes. The failure pattern doesn't.
Read Full Article →
Public Sector & Government
Defence & Public Sector
Fifty Thousand Defence Civil Servants, Four Ships at Sea: The MoD's Operating Model Failure
Britain's defence crisis is not a funding problem. It's an operating model failure sixty years in the making.
FTSE 250 Analysis
The £100 Million Mistake: Why FTSE 250 Transformations Fail Without Operating Model Design
How FTSE 250 companies double their transformation costs by skipping one critical step.
FTSE 250 Market Capitalisation Loss
When Market Dominance Destroys Value: Understanding Auto Trader's £1.3BN Loss
Auto Trader holds 75% market share yet lost £1.3 billion in market capitalisation. The challenge isn't technology or competition — it's operating model failure.