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Applied Operating Models: Design and Delivery - Practitioner

Anchored in the OMDDMS® Standard (Release 4.1), this intensive 2-day program provides practical skills to design and implement operating models that enhance efficiency, foster innovation, and support long-term growth

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Frequently Asked Questions

OMDDMS® is the Operating Model Design Delivery and Management Standard.

OMDDMS® is the emerging standard for operating model transformation.

It was created so individuals and organisations can confidently modify operations for greater efficiency, profitability, and success.

By providing a repeatable, scalable method, guidelines, best practices, principles and structures, organisations can respond and change confidently, drive innovation, manage risk, and operate more efficiently and sustainably.

OMDDMS® training is only delivered through approved training providers.

The course is ideal for COOs, CIOs, CEOs, Enterprise Architects, Business Architects, Business Analysts, HR Business Partners, Subject Matter Experts (Legal, Risk, Finance, etc.), Transformation Leaders, Programme Directors, Programme Managers, Project Managers, Managers, consultants, and anyone involved in designing or delivering operating models in complex organisations.

OMDDMS® courses are available as live online instructor-led sessions, in-person public classroom sessions, and private enterprise cohorts, delivered onsite or offsite.

The Applied Operating Models: Design and Delivery - Practitioner course is a 2-day course and includes quizzes and exercises based on a case study.

Yes. To become certified, you must take the course and pass the online exam.

You will learn:

  • How to identify and resolve typical problems and challenges facing operating model transformation
  • To understand the implications and impacts associated with operating model transformation
  • To quickly assess your transformation activities as well as your operating model maturity so that you can direct your activities properly and with reduced risk
  • To understand and be able to articulate the big picture and detailed views of your operating model
  • To identify and remediate ungoverned change using the OMDDMS® Content Model

You must have attended the Applied Operating Models: Design and Delivery - Foundation course.

By registering for this course, you will receive:

  • Digital course slides, handouts, sample exam questions and answer pathways
  • Full set of official OMDDMS® artefacts
  • Exam voucher for the online Applied Operating Models: Design and Delivery Practitioner exam
  • One free exam re-sit voucher if you fail an exam on your first attempt
  • Case study, exercises, and quizzes
  • Certificate of attendance
  • On passing the exam, you will get a digital badge and certificate

Pricing depends on the delivery format.

The public Practitioner course fees start from £1,690 + VAT per person.

Private group pricing is available upon request.

Discounts may be available for corporate bookings. Contact us for a tailored quote.

You can register via the Courses page on our website, or you contact us on +44 (0) 113 468 4455 or email hello@swush.co.uk to book a free discovery call to discuss the best course fit for your needs.

Absolutely! OMDDMS® is in use across local government, healthcare, financial services, utilities, and highly regulated sectors where accountability and strategic delivery are critical.

Course Modules

Provides an in-depth understanding of the Content Model, a core concept in understanding Operation Models, its structure of 31 components and their significance in understanding, designing, and developing an effective Operating Model.

Candidates will also explore the relationship between the Content Model sub-components and their impact on Operating Model design and delivery.

Examines the critical role of the Scope Phase in developing an effective Operating Model, detailing why this is a necessary first step in the process.

Candidates will explore the main inputs, outputs, and steps involved in this phase. This also outlines the expected outcomes, providing a clear understanding of how the Scope Phase shapes the overall success of an Operating Model.

Explores the importance of the Discover Phase as a foundational step in developing an effective Operating Model, highlighting its necessity in gathering critical insights to the existing Operating Model.

Candidates will examine the inputs, outputs, and step-by-step process involved in this phase and understand the expected outcomes, demonstrating how the Discover Phase informs and shapes the next stages of Operating Model development.

Explores the purpose of conducting an Operating Model assessment, whether as an annual activity, issue resolution, or governed change.

Candidates will learn how to compare the current state with the required future state of the Operating Model to deliver, support, and sustain organisational strategy, using both internal and external perspectives. This includes methodologies for using these assessments to drive informed decision-making and continuous improvement.

Examines the Analyse Phase, focusing on how it identifies and assesses the impacts of proposed changes to an Operating Model.

Candidates will explore the inputs, outputs, and necessary steps involved in this phase, including its relationship to the Scoping Phase. This also outlines the expected outcomes, emphasising how the Analyse Phase informs decision-making and ensures effective Operating Model development.

Explores the necessity of the Design Phase in developing an effective Operating Model, outlining its objectives and expected outcomes.

Candidates will examine the inputs, outputs, and step-by-step process of this phase, along with the role and benefits of Communities of Practice in supporting Operating Model design and delivery efforts. This also highlights how the Design Phase shapes the overall structure and functionality of an Operating Model.

Explores the causes of change in Operating Models and critically the differences between Governed and Ungoverned Change.

Candidates will learn to identify ungoverned change, understand its risks, and examine the remediation process to bring ungoverned change under control, while also being introduced to the structured approach to implementing governed change. This provides a framework for managing change effectively to maintain stability and support for all change to an Operating Model.

Examines the essential requirements of the Transition Phase in implementing changes to an Operating Model, ensuring a smooth shift from the current to the future state.

Candidates will explore the inputs, outputs, and step-by-step process involved in this phase, and understand the expected outcomes, emphasising how effective transition planning minimises disruption and ensures successful adoption of changes.

Provides an understanding of risk, its placement within the Content Model, and the main risks associated with Operating Model change.

Candidates will explore the roles and relationships between the Operating Model Transformation Office (OMTO) and the Operating Model Board (OMB) in managing transformation risks. Importantly, this also introduces the three core areas of the ISO 31000 risk management approach and its linkages to the Operating Model Design and Delivery Method, offering a structured framework for effective risk mitigation.

Explores the importance of the Monitor Phase as a critical step in ensuring the effectiveness and sustainability of an Operating Model.

Candidates will examine the inputs, outputs, and the step-by-step process involved in monitoring performance and identifying necessary adjustments. This also provides an outline of the expected outcomes, emphasising how continuous monitoring supports long-term operational success and adaptability.

Explores the concept of governance, differentiating it from management and highlighting its importance across all phases of Operating Model development.

Candidates will examine the nine areas of the Operating Design and Development Method Governance Framework and key governance concepts, including principles, standards, policies, regulations, procedures, and guidelines. Additionally, the two main functions of the Govern Phase are covered, explaining their necessity in ensuring structured oversight and compliance in Operating Model transformation.